Winter Park Health Foundation is a Great Client

Approachable Data Folks

#nailedit

Melodie Griffin, Program Officer, WPHF

They run the Center for Health & Wellbeing and need to report to the board on attendance and favorability of the center and its programs. We originally started our relationship with them through implementing data collection strategies and have moved to help build tools to evaluate program performance.

Working with the Vice President of Programming for the Center and the Program Officer for the Foundation, we coach on best practices for measuring program experience and managing any negative scores. We always try to use the “teach to fish” principle, which is the organization’s culture.

“…have not only helped us get the data, their analysis has provided valuable insights for program planning and service delivery.”

Deb Watson, EVP, WPHF

We help inspire and enable them to use their data gathered from the Center to make better decisions about future programming and processes.

Setting up the Center for Success

Winter Park Health Foundation’s new facility, the Center for Health & Wellbeing, needed three questions answered:

How many people were predicted to visit the new Center? Patti, Jack and the Winter Park Health Foundation answered this question with a model Jack built using the door counters purchased.

How could the Wellbeing Guide learn about the visitor in order to direct them to programs and events relevant to them? Patti, Jack, and the Winter Park Health Foundation created a survey based on the Center’s Seven Dimensions of Wellbeing. The survey can be taken online or in-person. The visitor receives their results via email and all of the results are aggregated and displayed in a dashboard to assist the Center with understanding needs and interests of the community and to influence programming decisions.

How could the Center determine the popularity and benefit of their programs in order to create better programs? A post-event survey was developed with the results displayed in a dashboard to compare that particular event to other events from the past 6 months. COVID-19 restrictions caused the addition of Zoom programs in the Center’s schedule. OnData Services built integrations to automate the Zoom program links and surveys to be sent to attendees.

To follow up on gathering the data for the three questions, Patti and Jack provide continuous monitoring for WPHF and deliver quarterly business reviews. They look for stories informed by the data and provide key points for board meetings. The Quarterly Business Reviews include Wellbeing Analysis and Program Analysis. The Wellbeing Analysis looks at cross-sections of demographics and determines changes in self-perception of personal wellbeing. The Program Analysis gives deeper dives in the data to determine how program performance has changed.

“…was exactly what we needed. Your team really does fabulous work with data!”

Melodie Griffin, Program Officer, WPHF

Additional Program Survey Analysis

We helped the Center determine the popularity and benefit of their programs. We incorporated participant satisfaction metrics and team effort to plan and execute.

And we’ve done so much more for them!