How to treat clients exceptionally and delight them
We are staunch proponents of the *Customer Delight Principle* (Vavra and Keniningham, 2001) and preach empowering …
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For Nonprofits
Does your customer care more about impact rather than activities?
All customers care about impact over activities. Activities are all the little things that you do …
Does your customer care more about impact rather than activities? Read more →
Be Smooth, as the Navy SEALS (and Patti & Jack) say
“Slow is smooth, and smooth is fast.” This is a motto of the Navy SEALs, it …
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Everyone in your organization has a customer
Everyone in an organization should have a customer. The direct recipient of each person’s products or …
Leaders need to know all transactional and transformational leadership styles
Patti and Dr. Jack each have many years of training and experience in business leadership, including …
Leaders need to know all transactional and transformational leadership styles Read more →
Are you crawling, walking, or running towards data literacy?
It can be tricky to decipher what is important to tell the right story your business …
Are you crawling, walking, or running towards data literacy? Read more →