The Curiosity Effect: Why Better Questions Build Better Work
In research, marketing, and leadership, the quality of your outcomes is often a direct reflection of …
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Tag: Philosophies
Teams Soar When They Stretch
According to Livingston (2003), high expectations translate into superior performance. Again, the expectations have to be …
Everyone Makes Mistakes
Mistakes happen every day in organizational life. The question is what to do with mistakes and …
You get what you manage and reward for
What gets measured gets managed. If you are looking at your goals, your KPI‘s, and your …
How to treat clients exceptionally and delight them
We are staunch proponents of the *Customer Delight Principle* (Vavra and Keniningham, 2001) and preach empowering …
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Does your customer care more about impact rather than activities?
All customers care about impact over activities. Activities are all the little things that you do …
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Be Smooth, as the Navy SEALS (and Patti & Jack) say
“Slow is smooth, and smooth is fast.” This is a motto of the Navy SEALs, it …
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Everyone in your organization has a customer
Everyone in an organization should have a customer. The direct recipient of each person’s products or …