Smoothness is a quality that goes beyond mere efficiency or surface-level appearances. It encompasses the art of optimal performance, effective collaboration, and graceful navigation of challenges. In our previous blog post, “Be Smooth as the Navy SEALs (and Patti & …
Mastering Smoothness: Two Great Real-World Examples Read more →
As businesses grow and evolve, looking for opportunities to expand and build new products and services for your organization is natural. However, it’s important to remember that a strong foundation is necessary for sustainable growth. Make sure your business house …
BOO! Did I scare you? No? Well, try this on for size… PRODUCTIVITY IS DOWN 12%! Yeah, I’m sure that did the trick. Numbers can be scary—even for data geeks like us. Lots of numbers can be cumbersome to understand, …
Surveying your customers and employees is one way to obtain valuable information. Here are some surveying basics to understand. There are entire courses on this subject, so we’re just going to focus on the key factors. First, we will look …
Why measure stuff for business? If you’re not looking at where you’ve been or projecting where you’re going, you only use your gut when you try to pivot or add something new. Make sure your business house is in order …
KPI fundamentals and how they benefit your organization Read more →
Do you know why hiring the Grounded With Data market research team is like hiring a beehive? Or why the Getting Grounded With Data Method is like synchronized swimming? Read on to learn! Our best practice research has us acting …
Improve Your Bottom Line With Honeybees And Synchronized Swimming Read more →
According to Livingston (2003), high expectations translate into superior performance. Again, the expectations have to be realistic. We should note that our team has a reputation for being innovative and game-changing. Our expectations for our work are higher and more …
Mistakes happen every day in organizational life. The question is what to do with mistakes and those who make them. Classic business theory suggests corrective disciplinary action, retraining or dismissal, and a formal write-up in the personnel file are tools …
What gets measured gets managed. If you are looking at your goals, your KPI‘s, and your micro measures, then you will be able to manage when those numbers aren’t aligned with what you were expecting. If you are not looking …
We are staunch proponents of the *Customer Delight Principle* (Vavra and Keniningham, 2001) and preach empowering team members to delight their clients in terms of both high-quality products and services. The *Customer Delight Principle* (CDP) means exceeding, not merely meeting, …
How to treat clients exceptionally and delight them Read more →