Mastering Smoothness: Two Great Real-World Examples
Smoothness is a quality that goes beyond mere efficiency or surface-level appearances. It encompasses the art …
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For Small and Medium Businesses
Building a Strong Foundation: Why Your Business House Must Be in Order Before You Build an Addition
As businesses grow and evolve, looking for opportunities to expand and build new products and services …
Numbers Can Be Scary Sometimes
BOO! Did I scare you? No? Well, try this on for size… PRODUCTIVITY IS DOWN 12%! …
So you want to send a survey
Surveying your customers and employees is one way to obtain valuable information. Here are some surveying …
KPI fundamentals and how they benefit your organization
Why measure stuff for business? If you’re not looking at where you’ve been or projecting where …
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Improve Your Bottom Line With Honeybees And Synchronized Swimming
Do you know why hiring the Grounded With Data market research team is like hiring a …
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Teams Soar When They Stretch
According to Livingston (2003), high expectations translate into superior performance. Again, the expectations have to be …
Everyone Makes Mistakes
Mistakes happen every day in organizational life. The question is what to do with mistakes and …
You get what you manage and reward for
What gets measured gets managed. If you are looking at your goals, your KPI‘s, and your …
How to treat clients exceptionally and delight them
We are staunch proponents of the *Customer Delight Principle* (Vavra and Keniningham, 2001) and preach empowering …
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